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Refund Policy

 

Refund Policy

At Code 19 Digital Solutions, we strive to deliver high-quality digital solutions and client satisfaction through clear communication, professionalism, and a commitment to results. This Refund Policy explains the conditions under which clients may be eligible for a refund for services rendered by our company.

By engaging with our services, you agree to this Refund Policy in full.

1. General Policy on Refunds

Code 19 Digital Solutions operates on a service-based business model. Our work involves significant time, planning, consultation, and resource allocation. As such, we generally do not offer refunds once work has commenced or been delivered, except in limited cases as outlined in this policy.

2. Payment and Invoicing

  • We do not process payments through our website.

  • Invoices are issued via email once service terms are agreed upon.

  • Clients are expected to make payments as scheduled in the invoice or service agreement (typically 50% upfront, 50% upon completion unless otherwise specified).

3. Refund Eligibility

You may be eligible for a partial or full refund only in the following scenarios:

a. Duplicate Payment

If a client accidentally makes a duplicate payment for the same invoice, the excess amount will be fully refunded after verification.

b. Project Cancellation (Before Work Commences)

If a client chooses to cancel the project before any work has started, they may be eligible for a full or partial refund of the upfront payment, minus any administrative fees or preparatory work already done.

c. Failure to Deliver

If Code 19 Digital Solutions fails to deliver a project due to circumstances within our control (excluding force majeure or client-side delays), and no deliverables are provided, the client may be entitled to a refund proportional to the amount paid and the portion of work not completed.

d. Service Not Rendered as Agreed

If there is a significant deviation from the agreed project scope, and efforts to resolve the issue fail, a partial refund may be considered at our discretion based on the level of work completed.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Change of mind after the service has begun.

  • Delays caused by the client, including lack of communication, content, or approvals.

  • Dissatisfaction with design preferences after client-approved mockups or concepts.

  • Third-party service failures (e.g., hosting, domain providers, ad platforms).

  • Projects or services that are past 30 days from the final delivery without a formal dispute.

  • Search Engine Optimization (SEO) or Marketing Services once strategy, setup, or campaigns have begun, as these are performance-based and time-consuming processes.

5. How to Request a Refund

To request a refund, please send an email to billing@code19digitals.com with:

  • Your full name or company name

  • Invoice number and amount paid

  • Reason for the refund request

  • Any supporting documentation or communication trail

We will acknowledge your request within 3 business days and provide a resolution or update within 7 business days.

6. Refund Processing

  • Approved refunds will be processed using the original method of payment or as a bank transfer, depending on the payment channel used.

  • Processing time may vary depending on the client’s bank or payment processor but typically takes 5–10 business days.

7. Dispute Resolution

If a dispute arises regarding a refund, we encourage clients to contact us directly to resolve the matter amicably. If unresolved, both parties agree to seek resolution under the jurisdiction of Nigerian law, as detailed in our Terms and Conditions.

8. U.S. and International Clients

For clients based in the United States or other jurisdictions, we uphold this Refund Policy in line with standard international service terms. By engaging our services, you agree that refund decisions will be governed by this policy and under the jurisdiction of Nigerian courts, unless otherwise stated in a service-level agreement (SLA).

9. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes implies acceptance of the revised policy.

10. Contact Us

For inquiries about our refund policy, please contact:

Code 19 Digital Solutions
Email: billing@code19digitals.com